|Ticket Number:||20151225_1||Ticket State:||CLOSED|
|Ticket Opened:||2015-12-25 09:01||Ticket Closed:||2015-12-29 21:58|
|Ticket Description:||Access Interface to HFTM down|
Problem Description:Since 04:35 tonight the access interface to HFTM in Grenchen is down.
There seems to be a problem on the customer side of the network access.
Looking into the log file of our router we see flapping of the interface the last few days for a minute or so - typically around 04:00.
Affected:From 2015-12-25 04:35 until 2015-12-27 13:16
Impact: Total loss of connectivity
Service: network access
The customer access port came back up again. The reason for the outage at the customer side is still unknown. All services restored. Closing ticket.
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