|Ticket Number:||20160520_2||Ticket State:||CLOSED|
|Ticket Opened:||2016-05-20 21:57||Ticket Closed:||2016-05-21 17:06|
|Ticket Description:||Balgrist Access Port down|
Problem Description:Since 21:42 today, the customer access port of the Universitätsklinik Balgrist is down. At the same time, our router indicated a power failure on one of the power feeds. We therefore suspect that the customer router went down due to this power outage. This has not been confirmed yet.
Affected:From 2016-05-20 21:42 until 2016-05-20 23:03
Impact: Total loss of connectivity
Service: network access
The customer confirmed that there was a power outage at their premises. All services are up and running. Closing ticket.
At 23:03, both our router as well as the customer access port came up again. No further information has been given yet. Leaving ticket open for now.
At 21:58, our router at UKB went down as well. We suspect that the UPS battery is exhausted.
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.