SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160527_1

Ticket Number: 20160527_1Ticket State: CLOSED
Ticket Opened: 2016-05-27 09:13Ticket Closed: 2016-06-02 16:31
Ticket Description: Scheduled SWITCH-Router hardware upgrade @ WSL Birmensdorf
Scheduled Starttime: 2016-06-02 09:30:00Scheduled Endtime: 2016-06-02 12:00:00

Problem Description:

Our backbone router swiWSL1 in Birmensdorf will be upgraded to new hardware.
This will occur Thursday, 2nd June and will cause a short outage of 20 minutes.

No service outages expected but there will be a loss of redundancy.

Affected:

From 2016-06-02 09:51 until 2016-06-02 10:20
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: WSL-SLF-wsl1-slf2


From 2016-06-02 09:51 until 2016-06-02 10:20
Impact: no more redundancy
Service: network access
Sites: IBMlabZH



From 2016-06-02 09:51 until 2016-06-02 10:20
Impact: no more redundancy
Service: network access
Sites: WSL


Actions:


2016-06-02 14:40
IBM Rueschlikon's staff reported routing problem via the new swiWSL1. The problem has been identified and fixed.

2016-06-02 11:00
The router upgrade has been completed.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.