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Ticket 20160626_1

Ticket Number: 20160626_1Ticket State: CLOSED
Ticket Opened: 2016-06-26 16:27Ticket Closed: 2016-06-27 17:58
Ticket Description: Site EIC unreachable

Problem Description:

The site EIC in Changins is unreachable. As one of our backbone links physically runs through this site (using the same fibers), we know the fibers are ok and suspect a power problem.

Affected:

From 2016-06-26 15:14 until 2016-06-26 16:07
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: HESSOYV-EIC-yv2-eic2


Actions:


2016-06-27 17:59
EIC has confirmed a short power interruption on Sunday afternoon, followed by a failure of their UPS.

2016-06-26 16:53
second power supply is working and local endpoint of tunnel to swiYV2 is up.

2016-06-26 16:07
EIC is reachable again, without intervention by SWITCH. The router logged "power-on" on 16:04. Only a single power supply is running.

2016-06-26 15:55
call by SBB NMC

2016-06-26 15:14
connectivity to swiEIC2 lost


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.