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Ticket 20160817_2

Ticket Number: 20160817_2Ticket State: CLOSED
Ticket Opened: 2016-08-17 17:53Ticket Closed: 2016-08-18 18:18
Ticket Description: Scheduled software upgrade swiFR1
Scheduled Starttime: 2016-08-18 18:00:00Scheduled Endtime: 2016-08-18 18:30:00

Problem Description:

We will upgrade the software of our router swiFR1 on Thursday 18. August, between 18:00 and 18:30.
All redundant connections will be re-routed automatically and no customer impact is expected.
The non-redundant EoMPLS Link from UniBE to Fribourg will lose connectivity.
The duration of the downtime is expected to be around 15 minutes.

Affected:

From 2016-08-18 18:00 until 2016-08-18 18:30
Impact: no more redundancy
Service: network access
Sites: SITEL, HEPFR


From 2016-08-18 18:00 until 2016-08-18 18:30
Impact: no more redundancy
Service: P2P/OPN
Sites: EPFL-Fribourg


From 2016-08-18 18:00 until 2016-08-18 18:30
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: UNIBE-UNIFR-be2-fr1


From 2016-08-18 18:00 until 2016-08-18 18:30
Impact: no more redundancy
Service: network access
Sites: UNIFR


Actions:


2016-08-18 18:12
swiFR1 back online. All services restored.

2016-08-18 18:02
swiFR1 shut down for upgrade


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.