SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160822_1

Ticket Number: 20160822_1Ticket State: CLOSED
Ticket Opened: 2016-08-22 10:12Ticket Closed: 2016-08-24 10:23
Ticket Description: Scheduled software upgrade swiNE1
Scheduled Starttime: 2016-08-24 06:30:00Scheduled Endtime: 2016-08-24 07:30:00

Problem Description:

We will install critical software updates on the backbone and access router swiNE1.
For redundant services traffic will be automatically re-routed via backup paths during the downtime of about 10 minutes.

Affected:

From 2016-08-24 06:36 until 2016-08-24 06:46
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: EPFL-IMT-ls2-ne1


From 2016-08-24 06:36 until 2016-08-24 06:46
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: HEARCNE-HEARCDEL-ne1-del2


From 2016-08-24 06:36 until 2016-08-24 06:46
Impact: no more redundancy
Service: network access
Sites: UNINE


Actions:


2016-08-24 07:00
The software upgrade has been successfully carried out.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.