SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160904_1

Ticket Number: 20160904_1Ticket State: CLOSED
Ticket Opened: 2016-09-04 21:33Ticket Closed: 2016-09-05 10:01
Ticket Description: ITIS unreachable

Problem Description:

Our site ITIS/SPEAG in Zurich is unreachable.

Affected:

From 2016-09-04 21:08 until 2016-09-05 09:35
Impact: Total loss of connectivity
Service: network access
Sites: ITIS


Actions:


2016-09-05 10:02
The router has been replaced. All services are up again. We close the ticket.

2016-09-05 09:06
The device seems to be properly powered, but is in a bad state. We suspect that the router is broken.
A replacement device is set up and ready to be brought on site in a few minutes.

2016-09-05 08:05
Somebody on site will check, if the device is powered properly.

2016-09-04 21:44
recipient list updated

2016-09-04 21:37
The problem is likely related to a major power failure in downtown Z├╝rich, affecting urban districts 1+4.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.