|Ticket Number:||20161213_2||Ticket State:||CLOSED|
|Ticket Opened:||2016-12-13 10:41||Ticket Closed:||2016-12-14 23:17|
|Ticket Description:||Scheduled software upgrade CSCS Lugano|
|Scheduled Starttime:||2016-12-13 20:30:00||Scheduled Endtime:||2016-12-13 22:30:00|
Problem Description:We will perform a software upgrade on the SWITCH 100Gb/s access router swiLG3.switch.ch
Traffic to/from CSCS Lugano will flow over the 40Gb/s secondary IP access. No service interruption is expected.
Affected:From 2016-12-13 22:00 until 2016-12-14 14:42
Impact: no more redundancy
Service: network access
The 100G linecard suffered a hardware issue and needed to be replaced. The spare card is up and running since 14:42 today. All services restored and software upgrade completed. Closing ticket.
Rollback procedure completed. The 100G line card is still down. Troubleshooting will continue with the help of local IT staff.
After the upgrade the 100G line card didn't boot correctly. Rollback procedures have been started.
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.