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Ticket 20170123_1

Ticket Number: 20170123_1Ticket State: CLOSED
Ticket Opened: 2017-01-23 13:30Ticket Closed: 2017-01-26 14:53
Ticket Description: SWITCH access router at PMOD Davos shows FAN problem

Problem Description:

The Cisco access router swiPMOD2 in Davos shows fan failure since 12:38.
An hardware replacement is recommended.

Affected:

From 2017-01-24 13:50 until 2017-01-24 13:55
Impact: Total loss of connectivity
Service: network access
Sites: PMOD


From 2017-01-23 12:38 until 2017-01-24 14:00
Impact: no impact
Service: network access
Sites: PMOD


Actions:


2017-01-26 15:00
Closing ticket, after more than 48 hours

2017-01-24 14:00
The replacement router has been successfully installed by PMOD IT staff.

2017-01-23 15:52
A configured replacement device has been express shipped to PMOD/WRC Davos.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.