|Ticket Number:||20170213_1||Ticket State:||CLOSED|
|Ticket Opened:||2017-02-13 12:31||Ticket Closed:||2017-02-13 12:31|
|Ticket Description:||Loss of connectivity on EHL primary access|
Problem Description:Traffic from/to the customer started to be dropped at 12:08 after installing a missing ACL on the customer port due to a software bug. The bug causes all traffic to be dropped even though the ACL itself is correct.
Affected:From 2017-02-13 12:08 until 2017-02-13 12:20
Impact: Total loss of connectivity
Service: network access
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