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Ticket 20170331_1

Ticket Number: 20170331_1Ticket State: CLOSED
Ticket Opened: 2017-03-31 07:14Ticket Closed: 2017-03-31 13:02
Ticket Description: interruption of fibers between Sion and Sierre

Problem Description:

It seems like the fiber link between Sion and Sierre is interrupted.
Some sites are left without redundancy.
No service is affected though. All traffic is rerouted to redundant path.
We will now contact the fiber provider.

Affected:

From 2017-03-30 23:35 until 2017-03-31 11:12
Impact: no more redundancy
Service: P2P/OPN
Sites: EPFL-Sion, FFHSRD-FFHSBR, LRG-BUL, UNIL-IUKB-ls2-si2, VSnet-vi2-my2

From 2017-03-30 23:35 until 2017-03-31 11:12
Impact: no more redundancy
Service: network access
Sites: VSNET

Actions:


2017-03-31 11:30
The links are up and successfully tested.
By mistake a patch has been removed during maintenance on other fibers.
The fiber documentation of SBB is ok.

2017-03-31 08:40
SBB will investigate the problem in Sierre.

2017-03-31 07:35
NMC SBB found an announcement of fiber maintenance which could be related to the interruption. They will contact the people responsible for it.

2017-03-31 07:24
NMC SBB is not aware of any maintenance or problem in
this area.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.