|Ticket Number:||20170411_4||Ticket State:||CLOSED|
|Ticket Opened:||2017-04-11 17:25||Ticket Closed:||2017-04-13 12:25|
|Ticket Description:||Scheduled software upgrade swiITIS2|
|Scheduled Starttime:||2017-04-12 19:00:00||Scheduled Endtime:||2017-04-12 21:00:00|
Problem Description:Due to security and bug fixes we will upgrade the software of our router swiITIS2 on Wednesday, April 12th between 19:00 and 21:00.
Internet access of ITIS will be unavailable during the upgrade which takes about 20 minutes.
Affected:From 2017-04-12 19:01 until 2017-04-12 19:17
Impact: Total loss of connectivity
Service: network access
swiITIS2 back online with new software. All services restored.
swiITIS2 shutdown for upgrade.
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.