SWITCHlan Trouble Tickets

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Ticket 20170522_1

Ticket Number: 20170522_1Ticket State: CLOSED
Ticket Opened: 2017-05-22 15:30Ticket Closed: 2017-05-23 13:13
Ticket Description: interruption of fiber link to ENSI

Problem Description:

Two of three links to ENSI in Brugg are interrupted. These two links use the same fiber pair for the last mile between Brugg station to ENSI. Most likely - there is an interruption of fibers in this segment. We are investigating the problem with the fiber providers involved.

Affected:

From 2017-05-22 15:34 until 2017-05-23 11:58
Impact: no more redundancy
Service: P2P/OPN
Sites: ENSI-NAZ-ensi-naz

From 2017-05-22 15:14 until 2017-05-23 11:58
Impact: no more redundancy
Service: network access
Sites: ENSI

Actions:


2017-05-23 12:00
OTDR measurement by Lightcom and tests by SWITCH confirmed the successful repair of the cable.
The links are up and running again.

2017-05-23 07:45
IBB found the position where the tube was damaged.
They hope to be able to repair the cable without replacing the whole cable.

2017-05-22 19:00
A OTDR measurement by SWITCH located a fiber interruption of the local loop 107 m from Brugg railway station in direction to ENSI.
The reason might be civil engineering works close by.
Tomorrow morning IBB will start with repair.

2017-05-22 15:30
We informed IBB about the interruption.
They are not aware of a problem yet - but they are looking into it.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.