SWITCHlan Trouble Tickets

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Ticket 20171121_1

Ticket Number: 20171121_1Ticket State: CLOSED
Ticket Opened: 2017-11-21 16:37Ticket Closed: 2017-11-24 09:11
Ticket Description: Scheduled emergency router reload in Lausanne
Scheduled Starttime: 2017-11-23 21:00:00Scheduled Endtime: 2017-11-23 22:00:00

Problem Description:

Cause of a memory leak condition we have to perform a software upgrade on the SWITCH access router swiCHU2 and swiIMD2. The routers will be reloaded on Thursday 23.11 between 21:00 and 22:00.
Affected sites:
- IFFP/EHB LS
- CHUV secondary
- IMD secondary

Affected:

From 2017-11-23 21:46 until 2017-11-23 22:03
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: EHB-LS


From 2017-11-23 21:46 until 2017-11-23 22:03
Impact: no more redundancy
Service: network access
Sites: CHUV


From 2017-11-23 21:25 until 2017-11-23 21:43
Impact: no more redundancy
Service: network access
Sites: IMD


Actions:


2017-11-23 22:05
The IOS upgrade has been successfully completed. All devices and services are online


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.