SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20180103_2

Ticket Number: 20180103_2Ticket State: CLOSED
Ticket Opened: 2018-01-03 13:51Ticket Closed: 2018-01-03 18:24
Ticket Description: Scheduled emergency software upgrade swiBLU2 and swiGL2
Scheduled Starttime: 2018-01-03 18:00:00Scheduled Endtime: 2018-01-03 19:00:00

Problem Description:

Due to an imminent software issue, we will upgrade the OS of swiBLU2 and swiGL2 today between 18:00 and 19:00.
The downtime per site is expected to be approximately 20 minutes.

The time slot has been chosen since network activity at those sites is normally minimal, so not causing too much disruption.

If there is anything really important going on in that time frame, please suggest a new time slot within the next 48 hours immediately.

Affected:

From 2018-01-03 18:00 until 2018-01-03 19:00
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: Sommet-BLU, Sommet-GL


Actions:


2018-01-03 18:20
swiGL2 and swiBLU2 back online with new software.
All services restored.

2018-01-03 18:05
swiGL2 and swiBLU2 going down for reboot


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.