SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20080902_1

Ticket Number: 20080902_1Ticket State: CLOSED
Ticket Opened: 2008-09-02 18:31Ticket Closed: 2008-09-22 14:34
Ticket Description: Scheduled Software Upgrade swiYV2
Scheduled Starttime: Scheduled Endtime:

Problem Description:

On Friday, September 5th, between 6:30 and 7:30 we will upgrade the IOS of our Router swiYV2.
The upgrade will take about 10 minutes, so during this time the router swiYV2 and thus HEIG-VD will be unreachable.

Affected:

From 2008-09-05 07:00 until 2008-09-05 07:07
Impact: Total loss of connectivity
Sites/Services: HEIG-VD


Actions:


2008-09-05 07:07
Router swiYV2 is back online. Upgrade successful.

2008-09-05 07:00
Router swiYV2 is shutdown to perform software upgrade.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.