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Ticket 20090123_2

Ticket Number: 20090123_2Ticket State: CLOSED
Ticket Opened: 2009-01-23 16:02Ticket Closed: 2009-01-27 11:19
Ticket Description: Site Euresearch Bern unreachable

Problem Description:

The fibre access to Euresearch Headoffice in Bern is flapping since 15:30.

A lighting caused a voltage fluctuation. The media-converter didn't recover after the power was reestablished. It required a power-cycle.

Affected:

From 2009-01-23 15:30 until 2009-01-23 16:55
Impact: Total loss of connectivity
Sites/Services: Euresearch


Actions:


2009-01-27 11:20
The link is stable since more than 72 hours. Closing ticket.

2009-01-23 16:55
Mr. Küttel confirms that power to the Cisco 1812 router and media converter is available. After a power-cycle of both devices the link came up.

2009-01-23 16:00
Called Mr. Weber: Mr. Küttel informed him about a power outage at the Headoffice. Apparently a lighting hit the City of Bern. Power is back, but
it's not clear if network devices are operational again.

2009-01-23 15:50
Called Euresearch office: no answer, voice box
Called Euresearch directot: voice box, left a message



For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.