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Ticket 20120305_2

Ticket Number: 20120305_2Ticket State: CLOSED
Ticket Opened: 2012-03-05 16:21Ticket Closed: 2012-03-20 20:49
Ticket Description: Scheduled Hardware Maintenance swiBE2
Scheduled Starttime: 2012-03-20 17:00:00Scheduled Endtime: 2012-03-20 18:00:00

Problem Description:

After the power outage on March 2. which also triggered a software upgrade, onboard diagnostics started reporting errors on a linecard. However, the linecard is running without noticeable impact. Cisco recommends replacement of the linecard.

All affected services except P2P UNIBE-HFSJGJFJ-be2-jfj2 will be rerouted over backup connections. This should take no longer than 2 minutes within the scheduled time window.

Affected:

From 2012-03-20 17:45 until 2012-03-20 17:48
Impact: no more redundancy
Service: network access
Sites: EURESEARCH, SNF, UNIBE


From 2012-03-20 17:45 until 2012-03-20 17:48
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: UNIBE-HFSJGJFJ-be2-jfj2


From 2012-03-06 06:58 until 2012-03-06 06:59
Impact: no more redundancy
Service: network access
Sites: EURESEARCH, SNF, UNIBE


From 2012-03-06 06:58 until 2012-03-06 06:59
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: UNIBE-HFSJGJFJ-be2-jfj2


Actions:


2012-03-20 17:45
Linecard replaced, but errors are still reported.
Further actions will be announced.

2012-03-19 08:00
After closer analysis, Cisco recommends replacement of the linecard.

2012-03-06 06:59
Linecard reseat executed by UniBE staff, but diagnostics still reports errors. Further actions will be announced.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.