SWITCHlan Trouble Tickets

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Ticket 20070720_1

Ticket Number: 20070720_1Ticket State: CLOSED
Ticket Opened: 2007-07-20 12:17Ticket Closed: 2007-07-23 17:37
Ticket Description: Fibercut Brig-Manno (Sunrise ticket C14561687)

Problem Description:

The dark fiber link Brig - Manno is down since approx. 11am on July 20, 2007.

Affected:

From 2007-07-20 10:57 until 2007-07-21 04:50
Impact: no more redundancy
Sites/Services: CSCS, TI-EDU, VSNET


Actions:


2007-07-23 17:37
More detailed infos related to the incident will be available in a few days. Ticket closed.

2007-07-21 09:59
Our links came up at 04:50. No further infos available from Sunrise so far.

2007-07-20 18:20
Sunrise confirms that the fiber break is located inside the Simplon tunnel. Due to railway traffic, the repair work cannot start until late night.

2007-07-20 16:30
Sunrise has localized the fiber cut at a position 22km south of Brig (Note, if this is a precise distance information, the problem is inside the Simplon tunnel)

2007-07-20 11:55
Sunrise NOC confirms that the fiber cut is in their area of responsibility, i.e. between Brig and Locarno. A measurement team is on the way and will try to determine the exact location of the problem.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.