SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160812_1

Ticket Number: 20160812_1Ticket State: CLOSED
Ticket Opened: 2016-08-12 12:41Ticket Closed: 2016-08-15 15:25
Ticket Description: Routing Issues at UniLi

Problem Description:

Due to a routing issue, UniLi lost all connectivity.
The issue was caused due to a firmware bug, which has now been resolved by a firmware upgrade.

Affected:

From 2016-08-15 14:30 until 2016-08-15 15:30
Impact: no more redundancy
Service: network access
Sites: UNILI


From 2016-08-12 08:43 until 2016-08-12 09:01
Impact: Total loss of connectivity
Service: network access
Sites: UNILI


Actions:


2016-08-15 15:37
Affected routers in Liechtenstein have been upgraded with a fixed firmware and are back online.
Full redundancy restored.

2016-08-12 15:57
The issue could be tracked to a buggy firmware.
The affected devices will be upgraded shortly, after we have verified the fixed image.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.