SWITCHlan Trouble Tickets

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Ticket 20160818_4

Ticket Number: 20160818_4Ticket State: CLOSED
Ticket Opened: 2016-08-18 16:17Ticket Closed: 2016-08-19 11:30
Ticket Description: Scheduled software upgrade swiYV1, swiYV2
Scheduled Starttime: 2016-08-19 11:00:00Scheduled Endtime: 2016-08-19 12:00:00

Problem Description:

We will upgrade the software of our routers swiYV1 and swiYV2 this Friday, 19. August between 11.00 and 12:00.
All traffic will be re-routed via backup paths automatically, no customer impact is expected.

Affected:

From 2016-08-19 11:00 until 2016-08-19 12:00
Impact: no more redundancy
Service: P2P/OPN
Sites: HESSO-HEIGVD


From 2016-08-19 11:00 until 2016-08-19 12:00
Impact: no more redundancy
Service: network access
Sites: HEIG-VD


Actions:


2016-08-19 11:39
Fabrice called to inform us that there was a problem with redundancy during the upgrade.
Certain sites lost connectivity.
Will be investigated directly with Fabrice.

2016-08-19 11:33
swiYV2 back online.


2016-08-19 11:22
swiYV2 shut down for upgrade.

2016-08-19 11:12
swiYV1 back online.

2016-08-19 11:02
swiYV1 shut down for upgrade.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.