|Ticket Number:||20160904_1||Ticket State:||CLOSED|
|Ticket Opened:||2016-09-04 21:33||Ticket Closed:||2016-09-05 10:01|
|Ticket Description:||ITIS unreachable|
Problem Description:Our site ITIS/SPEAG in Zurich is unreachable.
Affected:From 2016-09-04 21:08 until 2016-09-05 09:35
Impact: Total loss of connectivity
Service: network access
The router has been replaced. All services are up again. We close the ticket.
The device seems to be properly powered, but is in a bad state. We suspect that the router is broken.
A replacement device is set up and ready to be brought on site in a few minutes.
Somebody on site will check, if the device is powered properly.
recipient list updated
The problem is likely related to a major power failure in downtown Zürich, affecting urban districts 1+4.
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.