|Ticket Number:||20170410_4||Ticket State:||CLOSED|
|Ticket Opened:||2017-04-10 14:50||Ticket Closed:||2017-04-11 20:49|
|Ticket Description:||Scheduled software upgrade swiCAR1|
|Scheduled Starttime:||2017-04-11 19:00:00||Scheduled Endtime:||2017-04-11 21:00:00|
Problem Description:Due to security and bug fixes we will upgrade the software of our router swiCAR1 on Tuesday, April 11th between 19:00 and 21:00.
Internet access for Careum will be interrupted for the duration of the upgrade which is estimated at around 20 to 30 minutes.
Affected:From 2017-04-11 19:27 until 2017-04-11 19:47
Impact: Total loss of connectivity
Service: network access
swiCAR1 back online with new software. All services restored.
swiCAR1 shutdown for upgrade.
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.