SWITCHlan Trouble Tickets

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Ticket 20170419_2

Ticket Number: 20170419_2Ticket State: CLOSED
Ticket Opened: 2017-04-19 12:11Ticket Closed: 2017-04-19 12:36
Ticket Description: Link to Belwue down

Problem Description:

Our direct link from swiKR2 to BELWUE went down on April 19th at 12:07 and came back up at 12:17.
Belwue's router in Konstanz rebooted, probably due to a power issue.

Traffic was re-routed over alternative paths (GEANT).

Affected:

From 2017-04-19 12:07 until 2017-04-19 12:17
Impact: no impact
Service: network access
Sites: BELWUE


Actions:


2017-04-19 12:37
Received feedback from BELWUE that their router rebooted, probably due to a power issue.

2017-04-19 12:16
Link to BELWUE came back up.

2017-04-19 12:07
Link to BELWUE went down. No light seen from neighbor.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.