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Ticket 20170501_1

Ticket Number: 20170501_1Ticket State: CLOSED
Ticket Opened: 2017-05-01 06:45Ticket Closed: 2017-05-02 07:48
Ticket Description: node BA1/BS in Basel down

Problem Description:

Our optical and IP equipment in Basel BSA was down between 04:51 and 06:48.
The reason is not known yet - at the moment we guess a power outage.
The OPN link between EPFL and LABA was interrupted.
The other services were automatically rerouted to backup path.

Affected:

From 2017-05-01 04:51 until 2017-05-01 06:48
Impact: no more redundancy
Service: P2P/OPN
Sites: ETHZ-BSSE-zh2-ba1


From 2017-05-01 04:51 until 2017-05-01 06:48
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: EPFL-LABA-el2-ba1


From 2017-05-01 04:51 until 2017-05-01 06:48
Impact: no more redundancy
Service: network access
Sites: UNIBAS


Actions:


2017-05-01 07:49
We got a phone call from a local contact.
There was a major power outage in the whole building.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.