|Ticket Number:||20171025_1||Ticket State:||CLOSED|
|Ticket Opened:||2017-10-25 14:52||Ticket Closed:||2017-10-25 18:40|
|Ticket Description:||Scheduled emergency reload HEPVD1|
|Scheduled Starttime:||2017-10-25 18:00:00||Scheduled Endtime:||2017-10-25 18:30:00|
Problem Description:Due to a software bug egress forwarding on a specific port is currently broken.
To rectify the issue we need to install a newer software release on HEPVD1.
We will do so tonight between 18:00 and 18:30.
All Internet traffic to HEPVD and IMD will be re-routed via backup paths.
No traffic impact is expected, but there will be no more redundancy during the upgrade.
Affected:From 2017-10-25 18:15 until 2017-10-25 18:38
Impact: no more redundancy
Service: network access
Sites: HEP-VD, IMD
HEPVD1 back online with new software and all services restored.
HEPVD1 shut down.
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.