SWITCHlan Trouble Tickets

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Ticket 20180201_2

Ticket Number: 20180201_2Ticket State: CLOSED
Ticket Opened: 2018-02-01 08:20Ticket Closed: 2018-02-19 11:40
Ticket Description: Suspected Hardware fault swiBE1

Problem Description:

The router swiBE1 is reporting hardware errors on one linecard.

Affected:

From 2018-02-01 06:15 until 2018-02-01 10:45
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: ETHZ-ETHBOARD-ez2-be1


From 2018-02-01 06:15 until 2018-02-01 11:40
Impact: Total loss of connectivity
Service: network access
Sites: SBE


Actions:


2018-02-01 11:40
Linecard has been replaced an is back in service.
SBE access has been restored.
Workaround for ETH board will be converted back to the old setup within the next hour.

2018-02-01 10:57
To be precise, the workaround is for the ETH Board access only. SBE access is still offline.

2018-02-01 10:45
We found a workaround to provide connectivity on a redundant path. This allows customer traffic to flow again until the line-card is replaced. There will be a short interruption of a few minutes again when switching back from the workaround later on.

2018-02-01 10:00
Technician on the way for replacement of line-card.
ETA 11:30.

2018-02-01 08:29
Site reference for customer SZH has been corrected.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.