SWITCHlan Trouble Tickets

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Ticket 20080917_1

Ticket Number: 20080917_1Ticket State: CLOSED
Ticket Opened: 2008-09-17 11:25Ticket Closed: 2008-09-22 15:55
Ticket Description: Access to University of Geneva interrupted

Problem Description:

SWITCH NOC noticed that both access to the University of Geneva are not sending routing updates. Both BGP sessions are down.
Therefore no traffic is passing to/from UniGE. The physical access interfaces on swiGE1 and swiGE2 are operational, but no traffic is flowing.

Affected:

From 2008-09-17 11:17 until 2008-09-17 11:57
Impact: Total loss of connectivity
Sites/Services: UNIGE


Actions:


2008-09-22 11:47
Now also the backup peering on swiGE1 has been re-established. We advised the customer to perform a primary/backup switchover test.

2008-09-17 11:57
The primary BGP peering on swiGE2 with UniGE is up.
The backup BGP peering on swiGE1 is still down.

2008-09-17 11:43
SWITCH then call AH. He's aware of the problem and working on it.

2008-09-17 11:39
SWITCH-NOC alerts DS. He's not at work


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.