SWITCHlan Trouble Tickets

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Ticket 20090323_1

Ticket Number: 20090323_1Ticket State: CLOSED
Ticket Opened: 2009-03-23 15:37Ticket Closed: 2009-03-27 15:39
Ticket Description: Site Euresearch Bern was unreachable

Problem Description:

The site Euresearch Headoffice in Bern was unreachable on Saturday, 21.3.2009 between 10:50 and 11:30. Due to a planned upgrade of the cooling system the rack with the communication devices had to be re homed and all devices where powered off.

Affected:

From 2009-03-21 10:50 until 2009-03-21 11:30
Impact: Total loss of connectivity
Sites/Services: Euresearch


Actions:


2009-03-23 16:15
Contacted Mr. Tauer for explanations about the outage. He told me that the installation of the new cooling system is scheduled for Wednesday (25.th) during business hours. Other alarms are not planned, but might be possible.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.