SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20090406_1

Ticket Number: 20090406_1Ticket State: CLOSED
Ticket Opened: 2009-04-06 05:55Ticket Closed: 2009-04-06 06:16
Ticket Description: Scheduled memory upgrade swiHO2
Scheduled Starttime: Scheduled Endtime:

Problem Description:

The memory of swiHO2 will be upgraded to 1GB on Monday April 6th 2009 between 6:00 and 7:00.
During the upgrade swiHO2 will be unreachable and Internet connectivity for connected entities will be lost.

Affected:

From 2009-04-06 06:00 until 2009-04-06 07:00
Impact: Total loss of connectivity
Sites/Services: HSLU


Actions:


2009-04-06 06:05
Router swiHO2 is back online again with 1GB of RAM.
All links are back up, no problem encountered.

2009-04-06 06:00
Router swiHO2 is shutdown and memory exchanged by Mr. Wurmet at HSLU.

2009-04-06 05:55
Disabled Nagios notification.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.