SWITCHlan Trouble Tickets

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Ticket 20090805_1

Ticket Number: 20090805_1Ticket State: CLOSED
Ticket Opened: 2009-08-05 07:33Ticket Closed: 2009-08-05 08:50
Ticket Description: Outage UZH, PHZH

Problem Description:

UZH and PHZH completely lost network connectivity to SWITCHlan.
The SWITCH access router is reachable.
It seems the UZH router lost the default route to SWITCH around 00:31 this Wednesday morning (05.08.09).
UZH NOC was able to fix the problem around 08:50.

Affected:

From 2009-08-05 00:31 until 2009-08-05 08:50
Impact: Total loss of connectivity
Sites/Services: UZH


Actions:


2009-08-05 08:51
UZH and PHZH are both reachable again.

2009-08-05 07:35
PHZH called to ask if there is any known problem

2009-08-05 07:09
UZH called to ask if there is any known problem


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.