SWITCHlan Trouble Tickets

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Ticket 20070527_1

Ticket Number: 20070527_1Ticket State: CLOSED
Ticket Opened: 2007-05-27 12:15Ticket Closed: 2007-05-30 16:21
Ticket Description: Power outage at our main data-centre PoP

Problem Description:

At a data centre at ETH Zurich, there was a short circuit with subsequent fire in the power distribution system. The centre hosts many of SWITCH's routers and servers.

Affected:

From 2007-05-27 02:10 until 2007-05-27 05:20
Impact: Total loss of connectivity
Sites/Services: WSL, NAZ


Actions:


2007-05-27 12:00
Those servers that hadn't come up were restarted by hand.

2007-05-27 05:20
Power restored, most devices come back up. All sites reachable normally again. Some servers failed to boot. One optical 10Gb/s link between ETHZ and University of Lausanne doesn't work anymore.

2007-05-27 02:10
Backup power supplies ran out of battery - all devices at ETHZ RZ lost power. NAZ and WSL (Birmensdorf) became unreachable.

2007-05-27 00:55
Short circuit with subsequent fire in power distribution system.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.