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Ticket 20151215_1

Ticket Number: 20151215_1Ticket State: CLOSED
Ticket Opened: 2015-12-15 16:46Ticket Closed: 2015-12-17 12:26
Ticket Description: OPN link HEIG-VD - EESP down

Problem Description:

Today at 16:28, the customer access port in Yverdon for the OPN link HEIG-VD - EESP went down. The reason is unknown yet.

Affected:

From 2015-12-15 16:28 until 2015-12-16 10:18
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: HESSOYV-EESP-yv2-eesp2


Actions:


2015-12-17 12:26
The router has been replaced. All services are up again. Closing ticket.

2015-12-15 17:40
EESP informed us that they powercycled our router swiESP2. Unfortunately, the router didn't boot correctly. We're currently debugging this issue.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.