|Ticket Number:||20151225_1||Ticket State:||CLOSED|
|Ticket Opened:||2015-12-25 09:01||Ticket Closed:||2015-12-29 21:58|
|Ticket Description:||Access Interface to HFTM down|
Problem Description:Since 04:35 tonight the access interface to HFTM in Grenchen is down.
There seems to be a problem on the customer side of the network access.
Looking into the log file of our router we see flapping of the interface the last few days for a minute or so - typically around 04:00.
Affected:From 2015-12-25 04:35 until 2015-12-27 13:16
Impact: Total loss of connectivity
Service: network access
The customer access port came back up again. The reason for the outage at the customer side is still unknown. All services restored. Closing ticket.
For all questions about this ticket, please send mail to firstname.lastname@example.org
or call +41 44 268 15 30.