SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160905_1

Ticket Number: 20160905_1Ticket State: CLOSED
Ticket Opened: 2016-09-05 15:49Ticket Closed: 2016-10-07 10:46
Ticket Description: Scheduled fiber interruption between Sion and Sierre
Scheduled Starttime: 2016-10-07 00:00:00Scheduled Endtime: 2016-10-07 10:23:00

Problem Description:

SBB is planning major cable work on their fiber cables between Sion and Sierre. Thanks to redundant paths, all our network services will remain available, though many of our sites in Wallis will loose resiliency throughout the 8 hour maintenance window.


From 2016-10-07 01:13 until 2016-10-07 10:23
Impact: no more redundancy
Service: P2P/OPN


2016-10-07 10:47
SBB fixed the problem.

2016-10-07 09:31
We informed SBB about the interruption.
They are investigating the problem.

2016-10-07 09:01
Our services on this link doesn't work yet.
NMC informed us that the maintenance is finished since early this morning.
It seems like one of the two fibers is still interrupted.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.