|Ticket Number:||20160917_2||Ticket State:||CLOSED|
|Ticket Opened:||2016-09-17 08:52||Ticket Closed:||2016-09-20 08:49|
|Ticket Description:||Primary access SITEL/HEPFR down|
Problem Description:Since 4:20 today, the primary access of SITEL/HEPFR in Fribourg is down (port and BGP session). As our router is operating normally, we suspect an issue on the customer access router.
Affected:From 2016-09-17 04:20 until 2016-09-17 10:11
Impact: no more redundancy
Service: network access
The customer port came up again the same day at 10:11. The reason is still unknown to us. Closing ticket.
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