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Ticket 20170327_1

Ticket Number: 20170327_1Ticket State: CLOSED
Ticket Opened: 2017-03-27 09:03Ticket Closed: 2017-03-28 15:09
Ticket Description: Fiber cut in Geneva

Problem Description:

There is a fiber cut in Geneva (between Campus Biotech and Uni Mail).

Affected:

From 2017-03-27 08:46 until 2017-03-28 14:20
Impact: no more redundancy
Service: P2P/OPN
Sites: EPFL-CBT-el2-ge2


From 2017-03-27 08:46 until 2017-03-28 14:20
Impact: no more redundancy
Service: network access
Sites: UNIGE, WBCSD


Actions:


2017-03-28 15:10
The fiber connection between Campus Biotech and Uni Mail has been restored. All services are up and running. Closing ticket.

2017-03-28 12:36
The maintenance work could not be completed by noon. We will inform about the new schedule as soon as we get more precise information. Please apologize for the inconveniences.

2017-03-27 15:51
It is expected that the maintenance work will be completed by tomorrow at noon (March 28, 2017 / 12:00).

2017-03-27 10:03
Our fiber provider has confirmed, that there is fiber maintenance being carried out rigth now. SWITCH did not receive any announcement of this maintenance. There is currently no time information for the end of this work.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.