SWITCHlan Trouble Tickets

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Ticket 20180116_1

Ticket Number: 20180116_1Ticket State: CLOSED
Ticket Opened: 2018-01-16 16:26Ticket Closed: 2018-01-17 11:37
Ticket Description: Interruption of Fiber between swiYV1 and swiYV2

Problem Description:

This morning at 9:00 the link between our routers swiYV1 and swiYV2 went down.
We're currently suspecting a fiber break.
All traffic will be re-routed automatically.
There is no customer impact and redundancy for HEIG-VD is still provided.

Affected:

From 2018-01-16 09:00 until undefined
Impact: no impact
Service: P2P/OPN
Sites: HESSO-HEIGVD


From 2018-01-16 09:00 until undefined
Impact: no impact
Service: network access
Sites: HEIG-VD


Actions:


2018-01-17 11:14
Link repaired and operational.

2018-01-17 08:30
The fiber provider confirms a mistake during planned work at Y-Parc, affecting more than just SWITCH's fibers. All fibers are expected to be correctly spliced until mid-afternoon of January 17.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.