SWITCHlan Trouble Tickets

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Ticket 20111006_1

Ticket Number: 20111006_1Ticket State: CLOSED
Ticket Opened: 2011-10-06 13:10Ticket Closed: 2011-10-28 08:55
Ticket Description: Scheduled interruption of SBB fiber Ne-LaCdeF
Scheduled Starttime: 2011-10-27 23:00:00Scheduled Endtime: 2011-10-28 05:00:00

Problem Description:

There is maintenance on the SBB fiber between Neuchâtel and La Chaux-de-Fonds in the Tunnel de la Sauge.
Because one fiber is used by SWITCH and the other by HE-ARC both network are affected.
However no interruption of network access of any site is expected. Traffic is automatically rerouted to backup links.
For the network of HE-ARC the traffic will be rerouted to the P2P link Delémont - Neuchâtel provided by SWITCH.

Affected:

From 2011-10-27 23:58 until 2011-10-28 04:22
Impact: no more redundancy
Service: P2P/OPN
Sites: HE-ARC DEL


From 2011-10-27 23:58 until 2011-10-28 04:22
Impact: Total loss of connectivity
Service: darkfiber Neuchâtel - La Chaux-de-Fonds
Sites: HE-ARC


From 2011-10-27 23:58 until 2011-10-28 04:22
Impact: no more redundancy
Service: network access
Sites: HES-SO DEL


Actions:


2011-10-28 08:55
HE-ARC reported that 'their' fiber number 26 is ok - too

2011-10-28 06:32
Fiber number 25 which is operated by SWITCH is up and running

2011-10-17 20:11
The time slot of the maintenance has been changed slightly


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.