SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20111101_1

Ticket Number: 20111101_1Ticket State: CLOSED
Ticket Opened: 2011-11-01 13:11Ticket Closed: 2011-11-03 15:58
Ticket Description: UniFR secondary access down

Problem Description:

Serge Andrey, Uni Fribourg, reported a failed power supply on their secondary router connected to swiFR2. Therefore, the backup link to UniFR is not available. However, the primary connection is operating normally and full connectivity is maintained.

Affected:

From 2011-11-01 04:00 until 2011-11-03 15:30
Impact: no more redundancy
Service: network access
Sites: UNIFR


Actions:


2011-11-03 15:58
UniFr reported that the router is repaired and the backup link is restored.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.