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Ticket 20120308_1

Ticket Number: 20120308_1Ticket State: CLOSED
Ticket Opened: 2012-03-08 17:57Ticket Closed: 2012-03-25 17:01
Ticket Description: Primary interface to HEIG-VD is down

Problem Description:

The primary interface to HEIG-VD on swiYV2 is down.
Traffic is re-routed to the secondary access.
However it seems that the backup is not working properly as we can not reach any services at HEIG-VD and the organisations behind (EIC, EESP).
The reason is unknown.


From 2012-03-08 15:56 until 2012-03-08 18:29
Impact: Total loss of connectivity
Service: network access
Sites: HEIG-VD


2012-03-08 18:29
Connectivity to HEIG-VD and organizations behind restored. We have no information yet about the reason for the outage.

2012-03-08 18:20
Contacted HEIG-VD. Unable to find network staff.

2012-03-08 15:56
primary interface to HEIG-VD is going down.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.