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Ticket 20140327_1

Ticket Number: 20140327_1Ticket State: CLOSED
Ticket Opened: 2014-03-27 14:12Ticket Closed: 2014-04-08 08:25
Ticket Description: swiYV2 at HEIG in Yverdon down

Problem Description:

Our router at HEIG in Yverdon was down for about 10 minutes.

Affected:

From 2014-03-27 14:02 until 2014-03-27 14:02
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: HESSOYV-EESP-yv2-eesp2, HESSOYV-EIC-yv2-eic2


From 2014-03-27 14:02 until 2014-03-27 14:12
Impact: Total loss of connectivity
Service: network access
Sites: HEIG-VD


Actions:


2014-04-08 08:25
Due to a bug in the Cisco Software the router crashed and rebooted.
As a side effect of this problem the P2P link of HES-SO between Delémont and Lausanne was interrupted for a few minutes too, because the rerouting took longer as normal.

2014-03-28 09:15
The reason of the interruption was a reboot of the router swiYV2 due to a software crash. We still analyze the route cause of the problem.



For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.