|Ticket Number:||20160115_1||Ticket State:||CLOSED|
|Ticket Opened:||2016-01-15 22:47||Ticket Closed:||2016-02-29 11:13|
|Ticket Description:||Customer port for SITEL/HEP-FR down|
Problem Description:Today at 18:45, the customer port for SITEL/HEP-FR on our router swiFR2 (Miséricorde) went down. This leaves SITEL/HEP-FR without redundancy. The reason is unknown.
Affected:From 2016-01-15 18:45 until undefined
Impact: no more redundancy
Service: network access
The port came back up again on 17 January 2016 at 14:26. The reason is still unknown to us. Closing ticket.
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