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Ticket 20160401_1

Ticket Number: 20160401_1Ticket State: CLOSED
Ticket Opened: 2016-04-01 10:32Ticket Closed: 2016-04-04 07:48
Ticket Description: Link PSI-Basel down

Problem Description:

Today at 10:12, our backbone link between PSI and Basel went down. The reason is unknown at the moment but we suspect that there is a fiber break. We will contact our fiber providers.

Affected:

From 2016-04-01 10:12 until 2016-04-02 15:17
Impact: no more redundancy
Service: P2P/OPN
Sites: ETHZ-BSSE-ez2-ba2, ETHZ-BSSE-zh2-ba1

From 2016-04-01 10:12 until 2016-04-02 15:17
Impact: no impact
Service: network access
Sites: PSI

From 2016-04-01 10:12 until 2016-04-02 15:17
Impact: no more redundancy
Service: network access
Sites: UNIBAS

Actions:


2016-04-04 07:48
Yesterday afternoon SBB confirmed the completion of the repair work.

2016-04-02 16:24
The link is up again since 15:17
We will close the ticket as soon as we get the confirmation from SBB that the repair work is accomplished

2016-04-01 17:08
SBB NMC informed us that the repair works of their infrastructure starts tonight at 22:00. The replacement of the broken fiber cables will start tomorrow morning at 08:00.

2016-04-01 11:28
SBB NMC informed us, that there has been a derailment in Stein-S├Ąckingen. SBB will keep us updated.

2016-04-01 10:40
Added SBB NMC as a receiver of this ticket.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.