|Ticket Number:||20160427_1||Ticket State:||CLOSED|
|Ticket Opened:||2016-04-27 13:58||Ticket Closed:||2016-04-28 20:20|
|Ticket Description:||Balgrist Access Port down|
Problem Description:Today at 13:49, our router swiUKB1 lost one power feed and the customer access port went down. We suspect the customer access router to be down as well.
Affected:From 2016-04-27 13:49 until 2016-04-27 14:06
Impact: Total loss of connectivity
Service: network access
All services have been stable for a day. Closing ticket.
Both, the power feed as well as the customer access port were restored until 14:06. All services are up again. The reason for the outage is still unknown.
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.