SWITCHlan Trouble Tickets

Transparency is very important to us. We therefore publish all trouble tickets about issues that have an impact on our customers. We show both currently open tickets as well as all closed tickets.

Ticket 20160502_1

Ticket Number: 20160502_1Ticket State: CLOSED
Ticket Opened: 2016-05-02 09:14Ticket Closed: 2016-05-04 06:46
Ticket Description: UniGE Backup Access Port down

Problem Description:

Today, between 8:18 and 8:42, the backup access port of UniGE at Uni Mail was down. We suspect a power failure at Uni Mail. But no reason has been given by UniGE yet..


From 2016-05-02 08:18 until 2016-05-02 08:42
Impact: no more redundancy
Service: network access
Sites: UNIGE


2016-05-04 06:47
UniGE confirmed that there has been a power outage and that their UPS system couldn't bridge the gap. Closing ticket.

For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.