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Ticket 20161006_1

Ticket Number: 20161006_1Ticket State: CLOSED
Ticket Opened: 2016-10-06 10:16Ticket Closed: 2016-10-07 10:25
Ticket Description: Scheduled emergency software upgrade swiEZ3
Scheduled Starttime: 2016-10-07 06:30:00Scheduled Endtime: 2016-10-07 07:00:00

Problem Description:

Due to an urgent software issue on swiEZ3 we need to upgrade to a newer version.
This will be done tomorrow morning, Friday October 7th, 2016 between 6:30 and 7:00 when traffic levels are low.
The expected downtime of swiEZ3 is around 20 minutes.
Our peerings at Equinix ZRH IX, Telia and Cloudsigma will be down during the upgrade.
Traffic will be re-routed via alternative paths, so no service impacts are expected.

Affected:

From 2016-10-07 06:30 until 2016-10-07 07:00
Impact: no more redundancy
Service: network access
Sites: Careum, ETH, HSLU, IBMlabZH, SWITCH, UKB, WSL


Actions:


2016-10-07 06:46
swiEZ3 back online with new software, all connections restored

2016-10-07 06:31
swiEZ3 shut down


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.