SWITCHlan Trouble Tickets

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Ticket 20161027_1

Ticket Number: 20161027_1Ticket State: CLOSED
Ticket Opened: 2016-10-27 10:47Ticket Closed: 2016-10-27 16:08
Ticket Description: Outage of swiSG2

Problem Description:

Our router swiSG2 is currently down.
We suspect a failure of the RSP.
All traffic is re-routed via redundant paths. Traffic to University of St. Gallen is re-routed via swiFHSG1.

Affected:

From 2016-10-27 10:35 until 2016-10-27 15:37
Impact: no more redundancy
Service: network access
Sites: FHSG


From 2016-10-27 10:35 until 2016-10-27 15:37
Impact: no more redundancy
Service: network access
Sites: UNISG


Actions:


2016-10-27 15:37
The RSP and line card have been replaced.
Router is back online and all services are back to normal.

2016-10-27 10:57
SWITCH contacted local staff at University of St.Gallen to confirm outage reason.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.