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Ticket 20161105_1

Ticket Number: 20161105_1Ticket State: CLOSED
Ticket Opened: 2016-11-05 10:10Ticket Closed: 2016-11-07 09:43
Ticket Description: Router swiITIS2 is down

Problem Description:

Our router swiITIS2 was unreachable between 9:19 and 16:48.
ITIS was performing an unannounced maintenance.

Affected:

From 2016-11-05 9:19 until 2016-11-05 16:48
Impact: Total loss of connectivity
Service: network access
Sites: ITIS


Actions:


2016-11-05 16:48
swiITIS2 is back up online.
All services restored.


2016-11-05 10:26
Reached Elliott Zawrow from ITIS.
It seems this is a planned maintenance that they forgot to announce.
They are doing some work until approximately 17:00

2016-11-05 10:17
added nmc@sbb.ch

2016-11-05 09:58
SBB alerted SWITCH NOC of swiITIS2 outage.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.