|Ticket Number:||20161105_1||Ticket State:||CLOSED|
|Ticket Opened:||2016-11-05 10:10||Ticket Closed:||2016-11-07 09:43|
|Ticket Description:||Router swiITIS2 is down|
Problem Description:Our router swiITIS2 was unreachable between 9:19 and 16:48.
ITIS was performing an unannounced maintenance.
Affected:From 2016-11-05 9:19 until 2016-11-05 16:48
Impact: Total loss of connectivity
Service: network access
swiITIS2 is back up online.
All services restored.
Reached Elliott Zawrow from ITIS.
It seems this is a planned maintenance that they forgot to announce.
They are doing some work until approximately 17:00
SBB alerted SWITCH NOC of swiITIS2 outage.
For all questions about this ticket, please send mail to email@example.com
or call +41 44 268 15 30.