SWITCHlan Trouble Tickets

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Ticket 20161116_3

Ticket Number: 20161116_3Ticket State: CLOSED
Ticket Opened: 2016-11-16 23:51Ticket Closed: 2016-11-17 08:27
Ticket Description: Suspected power outage in visp

Problem Description:

The router swiVI2 in Visp is unreachable. We currently suspect a power outage at Visp train station.

Affected:

From 2016-11-16 23:27 until 2016-11-17 01:12
Impact: Total loss of connectivity
Service: P2P/OPN
Sites: VSnet-vi2-my2


From 2016-11-16 23:27 until 2016-11-17 01:12
Impact: no more redundancy
Service: P2P/OPN
Sites: FFHSRD-FFHSBR, LRG-BLU


From 2016-11-16 23:27 until 2016-11-17 01:12
Impact: no more redundancy
Service: network access
Sites: FFHS


Actions:


2016-11-17 01:12
Power has been restored, the router is running and all links are up again.

2016-11-17 01:00
SBB NMC contacted. This is a planned maintenance on their power distribution; it was appearently not announced to SWITCH. Only our optical equipment is currently UPS-supported which is why we lost our router.


For all questions about this ticket, please send mail to noc@switch.ch
or call +41 44 268 15 30.